Customer Service
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Our logistics services are designed to simplify your buying process and ensure that your products are delivered in perfect condition and on time.
We continually adapt carriers to optimize routing, manage costs, and accommodate varying delivery times and destinations, ensuring the most efficient and cost-effective solution for each shipment.
Global Reach: Utilizing our strong network of carriers, we can easily move shipments to virtually any destination around the globe. We comply with international customs regulations and documentation requirements to ensure smooth cross-border transactions.
Transportation Options: We offer a wide range of transportation options, including express, air and ocean freight services, to provide you with the most cost-effective service for your different shipments.
Real-time tracking: Our advanced tracking system provides real-time visibility into the status of your shipment. From pickup to delivery, you can monitor the location of your shipment at every stage of transportation.
Inventory Management: We offer a comprehensive inventory management solution that includes warehousing, storage and order fulfillment. Our systems integrate with your existing platform to provide real-time inventory updates and enable efficient order processing.
Dedicated Support: Our dedicated support team is available to help you with any questions or concerns you may have. We provide on-the-go, personalized support to ensure you have a worry-free experience.
Hub motors are subjected to a number of tests at the factory to ensure that their performance and quality meet the design requirements. including but not limited to: appearance inspection, dimensional measurements, weight and center of gravity position measurements, insulation resistance test, voltage withstand test, no-load test, and load test. test, vibration and noise test, etc.
The drive axle must undergo multiple tests including but not limited to: torsion test machine, static strength test machine, fatigue test machine, vertical bending stiffness test machine, and electric axle test bench, etc.
When placing an order, please specify your contact information, address and e-mail address, so that we can help you at any time in the event of an error in your order.


1*motor*1+front wheel
1* lcd display
1* controller
1* throttle
1 Pair Brake lever
2* Disc brake set
2* Brake line







LCD:
P01: backlight brightness, level 1 is the darkest, level 3 is the brightest;
P02: mileage unit, 0: KM; 1: MILE;
P03: Voltage level: 24V, 36V, 48V, default 36V;
P04: Sleep time: 0, no sleep; other numbers are sleep time, range: 1-60; unit minutes;
P05: Power-assisted gear: 0, 3 gear mode: 1 gear 2V, 2 gear, 3V, 3 gear, 4V;
P06: Wheel diameter: unit, inch; accuracy: 0.1;
P07: Number of speed magnets: Range: 1-100;
P08: Speed limit: range 0-50km/h, 50 means unlimited speed,
1. Non-communication status (instrument control): When the speed is greater than the set speed, the PWM output is turned off; when the speed drops below the set speed, the PWM output is automatically turned on, and the driving speed is the current speed ±1km/h; Speed limit, speed limit is not limited)
2. Communication status (controller control): The drive speed is maintained at the set value.
Error: ±1km/h; (both assist and speed limit)
Note: The value here is based on kilometers. When the unit setting is converted from kilometer to mile, the speed value of the display interface will be automatically converted to the correct mileage value, but the speed limit value data set at this menu under the mile interface. No conversion, inconsistent with the actual display mile speed limit value;
P09: zero start, non-zero start setting, 0: zero start; 1: non-zero start;
P10: Drive mode setting 0 : Power drive (the booster position determines how much power is output, and the switch is invalid).
1 : Electric drive (driven by the rotary handle, the power assist position is invalid at this time).
2 : The power assist drive and the electric drive coexist at the same time (the electric drive is invalid in the zero start state).
P11: Boost sensitivity setting Range: 1-24;
P12: Boost start strength setting Range: 0-5;
P13: Power magnetic steel disc type setting 5,8,12 magnetic steel three types
P14: Controller current limit value setting Default 12A Range: 1-20A
P15: The function has not been opened yet.
P16: ODO clear setting Long press the up button for 5 seconds ODO clear
Xspire Shop specializes in developing, designing, customizing, manufacturing and marketing products such as hub motors, drive axles and wheelchair motors to suit different applications. Hub motors are customized to include size, power, voltage, speed, torque and control system tuning to meet specific operational needs. Our customization capabilities include
Thank you for shopping at Xspire Shop! We strive to provide you with high quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we offer the following return policy. Please read the content information below for our terms and conditions.
To qualify for a return, the following conditions must be met:
TIMEFRAME: You must initiate the return within 3 days of the date you received your order.
CONDITION: The item must be in its original condition, unused, unworn and with all original tags and packaging intact. This includes any protective coverings or seals.
Proof of Purchase: You must provide valid proof of purchase, such as your order confirmation email.
EXCEPTIONS: Certain items are non-returnable for security reasons or other specific reasons. These items may include: sale items, used items, etc. This list is subject to change. This list is subject to change.
Damaged or Defective Items: Damaged or defective items are subject to different rules. Please see the “Damaged or Defective Items” section below.
Once we receive your returned item, our team will inspect it to ensure it meets the conditions of our returns policy. If the return is approved, we will process your refund within 1-3 business days.
REFUND METHOD: Refunds will be issued via the original payment method used for the purchase.
REFUND AMOUNT: The refund amount includes the purchase price of the returned item, but does not include any original shipping charges.
NOTIFICATION: You will receive a confirmation email once the refund has been processed.
If you receive a damaged or defective item, please contact us immediately at [YOUR EMAIL ADDRESS]. or [your phone number]. We will arrange for a replacement or a full refund, including any return shipping costs. Please provide clear photos or video of the damage or defect.
We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and then place a new order for the desired item.
If you have any questions about our return policy, please contact us at [your email address] or [your phone number]. Our customer service team will be happy to assist you. Changes to this policy:
We reserve the right to change this return policy at any time without notice. Any changes will be posted on this page.
Effective Date: 2021-01-15
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